Risks To Tour Operators And Tourism Tourism Essay

Risks To twist Operators And circuitistry tranceistry EssayWith the chase learning I commence been asked to determineYou argon an established trip Operator offering worldwide, long haul programmes that feature Africa, The Caribbean, Dubai, The Far East and North America. Each programme uses a mixing of methods of transportation,With air being the principle method. You also use local rail and ferry connections and coaches are employ extensively for both duty touring and transfers. It is an accepted fact that study accidents and incidents washstand occur during the operation of a programme.Task 1Describe the major accidents and incidents that could occur throughout the duration of the programme described preceding(prenominal).Task 2Produce a detailed and organized Emergency Plan that stomach be put into fill to deal with any major accident and/or touch.NotesYou should produce unrivalled generic proposal that is capable of being implemented for all situations. Do not produce separate protrudes for each of the accidents and incidents identified in Task 1 preceding(prenominal).Your platform must(prenominal) be comprehensive and include contact and catering requirements, in addition to the actual plan of effect.Table of Contents pageboy no.OBJECTIVES i approach 1WHAT IS TOURISM AND TOUR OPERATION 1Task 1 31.1 Activities in tour packages. 31.2. Tourism and Transportation 41.3. throws in tourism 51.3.1. Accident Due to Natural phenomena51.3.2. Accident in the Transportation61.3.3.Accidents due to Activities61.3.4.Biological 61.3.5.Accident made by man71.3.6.Common Accident71.4.Result of accident 7Task 2 82.1.Planning for Accident 82.2.Identifying the primary(prenominal) accident and develop an action plan for those accidents 82.3.Give prerequisite genteelness for staff and instruction for locomotionersStaff. 112.3.2. instruction to Clients 122.4. Implementing and monitoring the plan 13INTRODUCTIONWHAT IS TOURISM AND TOUR OPERATIONA ccording to the World Tourism Organization Tourism suffer define as The Activities of mortals travelling to and staying in places remote their frequent environment for not to a greater extent than one consecutive year for leisure, business and other purposesTourism is the temporary movement of people to terminals outside their normal places of wee-wee and residence, the activities under offspringn during their stay in those closes, and the facilities forced to cater to their needs (Mathieson Wall, 1982, p.1)Tourism has not been defined universally because it is hard to define if tourism isan industry and what factors make a person traveling a holidaymaker. All tourism involvestravel, yet not all travel is tourism (Mill Morrison, 2002, p. 1). What this is saying thatyou need to go somewhere to be a tourist yet you can go somewhere and not be a tourist,simply by visiting family. Travel refers to the act of moving outside of ones usualenvironment for business or pleasureTour ism industry can small-arm into 3 main categories. These categories are playing on the type of the travel. domestic help tourismWhen People travel within their own dry land come under this sectionIncoming or inbound tourismWhen people submission the country in question from the home country, this is a type of international tourismOutbound tourismWhen people travel away from their home countryAs we discussed earlier there are some main requirements that a traveler seeks when travelling takes place. Some of them are-Accommodation-Travelling Assistant-Information AssistantIn target to assist with the travel arrangements, specialized travel services providers comes in to action. They are called tour operators, a tour operator typically combines tour and travel components to create a holiday package for a individual or for group of people.Sometimes there is confusion over the difference in functions of tour operators and travel agents. Tour operators are the organizers and provider s of package holidays. Whomakes contracts with hoteliers, airlines and ground transport companies then finally print brochures and advertise the holidays that they have assembled.TravlAgencyCultural setsNatural SitesDestinationsCultural/ well-disposedEventsGroundOperatorsGroundTransportResturantTransport to/FromDestinationAccomodationTourOperatorTravel agents give advice, sell and administer the bookings for number of tour operators. As by definition, tour operators build packages, maintains the relationship between the other parties.ConsumerThe Package holidays offered may cover a wide range of destinations, both national and international, and can cover a anatomy of holidays, such as cruises, adventure, touring, winter and summer destinations.Task 1Describe the major accidents and incidents that could occur throughout the duration of the programme described above.Tourist destination is the nigh important component in a tour package. This helps tour operator to attract tourist for their packages. spare-time activity are some of main tourist destinations tour operators use to attract tourist for their tour packages1.1 Activities in tour packages.Based on the type and the requirement of the consumer tour operator creates a packages. If the tour package is based on adventure tourism it will mainly consist of activity based tour itinerary. These activities are based on the tourist location they visit. As an example tour package in Africa includes a safari tour, in Dubai shopping and also safaris in deserts etc. by-line are some of main activities that include in a tour package. These activities can be change by demand of travel group. And also it is tour operators responsibility to arrange these activities with safety measures.Safari tourSurfingRaftingHorse ridingHikingNature walksHot air balloonHelicopter toursBridge startleDivingWhale watchingCruisingHistorical Places VisitGroup Events in hotelShoppingCultural incidentBoat RidingAnother adventure final results1.2. Tourism and TransportationTransportation is the method using for travel one place to another. Travelling is main part of any kind of tourism. No tourism take place without considering about transportation. There are four main transportation methods used when it comes to travel and tourism, they are air, road, sea and railway. Most of tour operators used hobby methods of transportation heavily for their travel arrangements.Air - AviationThis is the almost special K method use for transportation within the tourism industry. This can be divide in two ways. International and domestic travel. Tour operators get this service through the travel agents.Ground- Coaches and racecourseThese are the two methods tour operators used to travel tourist in the ground. Most tour operators manage their own coaches services with well manage staff. If not they get the service from travel agents. expect on the size of the group coaches can be varied.Railway is mainly managed by rail comp anies. They provide scheduled service within the home country. Tour operators may reserve seats for tourist group and use this service.Sea - Ships, FerryThis is the transport method heavily used when people travel in the water. Ships and Ferries provide link between group of islands, or islands and a larger land mass. Tour operators get the service through the cruise or ferry operators for their packages.1.3.Accidents in tourismAn accident is a specific, unexpected, unusual and unintended external action which occurs in a particular time and place, with no apparent and delve cause but with marked effects. It implies a generally negative outcome which may have been avoided or prevented had circumstances leading up to the accident been recognized, and acted upon, former to its occurrence.(Wikipidea )As described above even in tourism there is a big possibility to take place an accident during the tour program. Following are some major accident that could happen in the tourism indust ry. These accident can be divided in to several section depend on the accident type and location it happens.1.3.1. Accident Due to Natural phenomenaIts a common fact that natural phenomena cause huge accident and insurance to tourism industry. As an example Tsunami in 2004 December results number of deaths in the coastal area including tourist who were there at the time when it happened. Following are some of natural phenomena identified around the worldEarthquakesFloodLandslidesErosionFireStorms1.3.2. Accident in the TransportationWhen tour operators creating packages as described above they use various method of transportation to travel tourist. Following are some accidents that can take place while transporting passengers,Air accidentsSea accidentsRail accidentsRoad accidents1.3.3.Accidents due to ActivitiesAs we described in this article travelers are participating various kind of activities in the event. Due to these activities traveler can prospect to these type of accidents .Animal AttacksPool AccidentBeach accidentFalling downOverturn Boat1.3.4.BiologicalAlso there can be plastered incidents that a traveler may introduce with following types of accidents,Communicable diseasesFood hygieneIllness1.3.5.Accident made by manIn a destination there can be sudden attracts or picketing that a traveler might face in to, some of them arePolitical ReasonsIncident investigationsTerrorist attacksTour operator goes bankruptcy1.3.6.Common AccidentApart from all other following accident can happen to anyone including tourist at any time in anywhere,Meat with a robberyLost in the way1.4.Result of accidentAccident always brings up the bad result. Following are some of results can occur due to an accidents in the middle of travel package.Dead of one or more in a travel groupInjured of one or more in a travel groupTrip CancellationGroup stuck in a locationIllness of one or more group membersDelay from a schedule timeEconomy problem of group membersLost baggage.Task 2Pro duce a detailed and systematic Emergency Plan that can be put into action to deal with any major accident and/or emergency.As describe in above accidents are unpredictable and can occur anywhere at any time of the day. Since there are many great risks involved in tourism accidents it is commonly understood there should be comme il faut measures take before those types of incidents take place. By which will ease the situation and avoid the panic among others.2.1.Planning for AccidentIt is tour operators responsibility to give safety for their travelers till the end of their journey. Using good plan to response for accident can prevent or slander risk for travelers. In this section we are talking about how to create a common plan to face above mention accidents.An emergency plan it can be divided in to three main section.Identifying the main accident and develop a action plan for those accidentsGive necessary training for the staff and information to travelers.Implement the plan and monitor the progress2.2.Identifying the main accident and develop an action plan for those accidentsIn this step tour organizations must try to identify and narrow down what are the possible accident that can take place in a destination and how to develop an action plan for those. Priorities for the action plan can be changed depend on the tourist destination. As an example tour operator must give comme il faut measures for accident related to animal attacks, communicable disease or food hygiene on trip in Africa but less in Dubai. As we design a common plan for all of those identified potential incidents we need to bring forward the most suitable emergency plan that covers most of the accidents that can happen in destination.Following are the main points that need to be considered to complete in this step. The outcome for each point can be changed according to the destination. spot 1- appoint a person who can be in charge when accident occurs.Every tour operator must have one or several people in charge to manage an event of emergency. Each group or individual must have a responsible person to lead them, in this case basically a guide can be used to do both guiding, that is part of the service a tour operator provide and in an accident to act as a trained helper by giving proper prior training to him/herPoint 2 -appoint a member or members from staff to response when accident occursOne or more members must be included in the response team. Each of them must be given different tasks, response team must consist of following members to support in the event of emergencyCommunicationThis members responsibility is inform the head of the team first and then if required to travelers if emergency occursSupportiveThis member responsibility is to plosive consonant equipment, records and other thing are safe and in order.Fist aid supportThis one is responsible for first aid support to travelers in the event of emergency.Tour operators must identify or train current st aff before members select team or appointing them to act in an accidentPoint 3 -Information is very important for every emergency plan. There for following information must include in the emergency plan. These details can be changed depending on the tour destination.Emergency assembly sitesWhen an event of accident tour operator must provide separate safe site to assemble for the travelers. As an example if the hotel met with fire put travelers to another hotel.Evacuation routeAlways must have a backup route to travel for destination. Then travelers can avoid a place where possible to meet with accidents. As a example avoid flood areas.Staff contact detailsEvery action plan must have contact details of every member in the response team as well as the important be of tour operator company staff.Emergency contact numbersIn this section must have the numbers we can get help from in the event of emergency. As an example Police, Fire department, HospitalsWarning message receiversIn thi s section we are keeping a person or an organization where we can get further information regarding events of an accident or situation. As an example contact details of whether department, local police station.Point 4 - To reduce the come to of an accident tour operators must provide sufficient equipment to travelers. In this point emergency plan list down the equipment needed for a emergency setoff aid kitFire distinguishLife jacketsWhen first step is completed tour operator must come up with basic plan to meet up with the accidents. It will list down all the actions and details that they must be prepared for in an event of an accident. Following table destine a sample of the outcome of first point. Using this information tour operators can minimize or prevent the effect of accident to travelers. This emergency plan must be given and communicated well with every tour guide who coordinates the travel group.Emergency Plan for Tour operator .for destination ..1 orchestrate of respon sible2TeamsName Contact NumberCommunicationSupportFirst Aid3InformationEmergency assembly sitesCity Site. ..Evacuation routeDestination Evacuation Route. ..Staff contact detailsName Contact Number. ..Emergency contact numbersDepartment Number. ..Warning message receiversDepartment Number. ..4EquipmentType NoFirst aid kitFire distinguishLife Jackets2.3.Give necessary training for staff and information for travelersStaff.Even though tour operator makes a good emergency plan they need to involve the two parties that face the real situation. Those are staff and travelers. In this step main consideration is how to train the staff to face for accident situation and provide necessary information and assistance to the travelers.2.3.1.Staff TrainingWhen it comes to staff training company must decide what kind of training is needed. Also company need to decide who, where and when these training to be conducted. Following are some of the trainings that members of the emergency plan must underg o to act wise and confidently in an emergency.Basic trainingEvery staff in the organization must have an idea about emergency procedure within the organization. In this training all the staff will be trained about current emergency procedure in the organization. Following are some sections that are need to cover in this trainingInformation handlingEvacuation practiceBasic first aid trainingSpecialist trainingWhen selecting staff for the team, like first aid, communication, etc they need separate medical specialist training in those fields.2.3.2.Information to ClientsBefore the tour starts tour operator must give information to travelers how to act when an emergency. Following are some important information that can provide to the travelers.Where is evacuation PlacesTo whom they must inform when an emergency, like fire, illness, suspicions act. Also the contact details of staff in chargeWhere are the equipment to use when an event of emergencyApart from that it always good to displa y these information where ever possible to see to both staff and travelers. Company can use following methods to display informationHandoutsDisplay BoardsOperation Manual2.4. Implementing and monitoring the planAfter above preparation tour operator must put this plan in to practice. Even through act perfectly right in company create emergency plan, does not entirely mean everything will work without any problems according to plan when in real situation. However it will help people in charge to practice and memories the things they need to do in an situation all though it always create problems when put these plan into practice. So tour operator must monitor the plan regularly and do the necessary changes to the plan. As an example if new evacuation point is created those details must update in to the plan or a member of an emergency plan leaves the operator new one should be appointed accurately.Anyhow creating an emergency plan that will be perfect for all incidents is like a neve r ending loop. It always goes in a circle. If there is something new or someone new comes in we need to change the plan accordingly that mean we cannot create emergency plan once and for all and use it, we need to keep on adding changes and monitor it constantly to make it accurate and effective. By implementing this kind of method can have a most reliable emergency plan for the operator.Training/ Information to staff and clientImplement and supervise PlanMaking EmegencyPlan for AccidentCONCLUSIONAccidents in tourism is never a new or surprising thing to anybody, although accidents are common in this sector as many other sectors, tour operators must take enough precautions to minimize the impact of the accident as it will revoke the business they are involved and as well as the future of the industry, there for it is very vital to identify accidents that can occur during a tour programme and take appropriate steps to minimize these accidents and impact on those to the consumers, one generic way is to plan and implement emergency plan that covers most of the accidents and incidents that can take place while at a tour. For this, it is very important tour operator provides relevant training to the staff who are in and provide accurate information, facilities and support to minimize the impact on an accident to both consumers and to the industry itself.